Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

sushimaster9999 wrote:

(#2)

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

Make sure you're spelling the email address right, and that the student can receive emails from organizations outside of the school district.

The school email system may be blocking emails from Scratch since some school emails block certain senders.

-gr wrote:

(#3)

sushimaster9999 wrote:

(#2)

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

Make sure you're spelling the email address right, and that the student can receive emails from organizations outside of the school district.

Keep in mind that when users sign up with a student account to a class created by a teacher, they do not need to enter an email address, their account is set up with the teacher's email.

-gr wrote:

-gr wrote:

(#3)

sushimaster9999 wrote:

(#2)

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

Make sure you're spelling the email address right, and that the student can receive emails from organizations outside of the school district.

Keep in mind that when users sign up with a student account to a class created by a teacher, they do not need to enter an email address, their account is set up with the teacher's email.

Thanks, I don't have a techer's account yet… trying to solve in other way

sushimaster9999 wrote:

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

doesn't work (already tried 4 times)

-gr wrote:

sushimaster9999 wrote:

(#2)

mariaserafini wrote:

Hi, one of my students can't receive confirmation email. We already tried to check spam, inbox, wait 1 day, insert a new email address and do the same… How can we solve?

Try resending the confirmation email I believe there is a button in the user account settings.

Make sure you're spelling the email address right, and that the student can receive emails from organizations outside of the school district.

yes and yes (all studentes from the same class received it, and we also tried another email address..

mariaserafini wrote:

-gr wrote:

(#3)
Keep in mind that when users sign up with a student account to a class created by a teacher, they do not need to enter an email address, their account is set up with the teacher's email.

Thanks, I don't have a techer's account yet… trying to solve in other way

You can request a teacher account here and the Scratch Team will give you an account with the ability to create classes and invite students.

BuzzedOut wrote:

The school email system may be blocking emails from Scratch since some school emails block certain senders.

Yes, all studentes from the same class received it, and we also tried another email address without restriction..

English doesn't seem to be your native language, perhaps using the Italian forum may be easier?

As for your question, try directly contacting the Scratch Team through Contact Us they may be able to help you there.

Seeing teachers ask question is always so wholesome

When you go to Account Settings, click “Email and Password”. Type the password for the account into the box and click “resend”. Some of my alts get this problem, but when I type the password and then resend, it works.